We offer a range of quality natural foods for sale via this website. All goods are new and meet or exceed current food legislation. We strive to provide the best possible product and as a result items may change from their description without prior notice. Our website is updated automatically to reflect changes in product specification so this fairly unlikely to happen!
It is vital that you give us a correct delivery address that your order can be delivered to. This must be an address where there is a safe place to leave a parcel in your absence or where there will be somebody available to receive delivery within the advertised delivery period. For express delivery, this is quoted as 1-2 working days (for example if an item is ordered after 12pm on a Friday, delivery would be expected on the following Tuesday or Wednesday).
Please note that in order to get your order delivered as soon as possible, we allow the delivery company to deliver to a neighbour if you are not in. This saves the inconvenience of having to arrange redelivery or making alternative arrangements. If you do not want your parcel left with a neighbour, you can request this in the "Order Notes" section of the order form.
Economy deliveries leave us approximately twice a week. You will receive an "order despatched" notification when the parcel is ready for the courier to collect. It may remain here for a day or two before this happens. Once the parcel is collected, you will receive notifications from the courier.
Our couriers will contact you either by email or SMS (if a mobile number is left). They will do this once the parcel has been collected, advising of the estimated delivery date. On the morning of delivery they will do the same but give an estimated 1 hour time slot for delivery. Both messages will give options for what to do if you are not in when the courier calls (for example "leave with neighbour" or "leave in porch"). It is important that you let the couriers know by following their instructions to prevent your order from being returned to us. If you have difficulty in doing this for whatever reason, please contact us and we will do it for you!
Our couriers will attempt delivery twice before returning the parcel to their depot. The parcel will remain there until 5 days from the first attempted delivery date before returning it to us. If this happens, we may need to make a charge to redeliver the parcel to you (or deduct the return charge from any refund).
In the unlikely event of needing to return an item, please use the contact page.
The Distance Selling Regulations - your right to cancel:
The Distance Selling Regulations specify that an online purchase should carry the same or lesser risk than the same purchase made in a retail store. This means:
Once you have photos that you wish to send us, please use the contact page (there is a button labelled "choose file" to add the photos to your message). If it is easier you can send them to email@example.com
If you do not have access to a camera, we can still help. It just might take longer to resolve! Just use the contact page to get in touch and we can make things right!
Please note that all damages and faults must be reported as soon as possible. We cannot accept claims for damaged items later than 30 days from your delivery date. For faulty items, this period will be between 30 days and the Best Before date marked on the product (but never less than 30 days). This does not include damage that has occurred at the premises of the consumer and it is essential that the correct storage environment has been provided for the goods supplied, for example "Store in a cool, dry place".
We do not (at present) offer the means for trade customers to purchase through this website. That said, many of the prices displayed are already at trade price and business customers are welcome to purchase at the prices listed.
Trade customers that purchase directly from us (ie not using this website) will be charged using Worldpay's Futurepay service. This service allows us to create an agreement between ourselves and the customer so that payment can be taken from a credit or debit card 14 days after the order is shipped. The agreement means that the credit card details are not held by Wilton Wholefoods, thus releasing us of any security issues relating to the storage and processing of this data. The Futurepay agreement between the customer and Wilton Wholefoods can be cancelled at any time by contacting the office, this can be by using the contact page, sending an email to firstname.lastname@example.org or by telephone. The service will be cancelled once all outstanding payments have been collected.