You can review your overall experience of shopping with us at Trusted Shops. Trusted shops is an independent review company that we have used for a number of years. They verify and check each review and send us a daily update so that we can thank customers who have left a review. For this reason, it is vital that you leave your order number (starts with a "W") and the email address that you used when placing the order. If the email address or order number is wrong or missing, the review might be sent to the wrong person or may not be published!
Trusted shops will automatically send a review reminder a week or so after your order is despatched.
If you don't want to wait, just click here to leave a review:Leave a review on Trusted Shops
All online reviews will give you a 5% voucher for your next order. Unlike other online stores, our vouchers last for 1 year and are applied directly to your account (no complicated code to remember).
Please be aware that most reviews left online will take up to 24 hours to be visible. This is because they are checked for decency and validity (correct email/order number). We cannot see your order until the website in question has checked, so please don't ask us to intervene until at least 24 hours have passed. Generally, as soon as your review has been published, you will receive an email from us stating that you have a voucher available!
You don't have to use Trusted Shops to leave a review. There are many other companies that offer a reviews service. However, if you use one of these, it is important that you tell us as they may not let us know - it would be a shame for your efforts to not be rewarded!
If you just want to talk to us, and not leave a public review, you can Contact us instead.