You can review an individual product by clicking on the item in question and then the link "ADD REVIEW" at the bottom of the page. This lets both us and other customers know what you think about it. Reviews are displayed publicly on the website for all to see. We can't change them but we can remove them if the content is unsuitable!
Alternatively, you can review your overall experience of shopping with us at Trusted Shops. Trusted shops is an independent review company that we have used for a number of years. They verify and check each review and send us a daily update so that we can thank customers who have left a review. For this reason, it is vital that you leave your order number (starts with a "W") and the email address that you used when placing the order. If the email address or order number is wrong, the review might be sent to the wrong person or your review may not be published!
All online reviews will give you a 5% voucher for your next order. Unlike other online stores, our vouchers last for 1 year and are applied directly to your account (no complicated code to remember).
Please be aware that most reviews left online will take up to 24 hours to be visible. This is because they are checked for decency and validity (correct email/order number). We cannot see your order until the website in question has checked, so please don't ask us to intervene until at least 24 hours have passed. Generally, as soon as your review has been published, you will receive an email from us stating that you have a voucher available!
If you just want to talk to us, and not leave a public review, you can Contact us instead.